You want facts, not vague statements. You're absolutely right, and you'll get them!
My STAUT door has damage or a problem. What should I do?
Don't panic. You're in the right place. Follow these steps:
1. Let us know what happened.
The more details, the faster we can help you.
Send us:
- a description of the problem
- photos or video
- your order number
Go directly to our contact page.
2. Wait for our response.
Our team will carefully review your report and provide a suitable solution as soon as possible.
Oops… I already returned my door without filling out the return form.
It happens. No stress. We'll track down your package and handle it properly.
Please note: It takes extra time and effort to process an unregistered return.
Therefore, we charge a fee of €14.95 for the additional administrative and handling costs. We will cover the rest.
What is your warranty and when does it apply?
We offer a 2-year warranty on our steel doors.
The warranty does not apply to:
- damage due to incorrect use or installation
- damage by a third party
- water damage, fire damage, or other external influences
- normal wear and tear (such as scratches)
- damage due to improper maintenance
- discoloration or corrosion due to aggressive cleaning agents
Are you unsure if your situation is covered by the warranty? Please contact us. We are happy to help you find a solution.
Is your situation not covered by warranty? We will still help.
Your problem is our problem too. Tell us what's going on and we'll work together to find the best solution.
What does a repair outside of warranty cost?
That depends on the nature of the damage.
- If the costs exceed €50, you will always receive a quote first.
- If you do not agree with the quote and do not wish to have the repair carried out?
Then we will charge €24.95 for investigation costs and €6.95 for shipping costs.
Therefore, we always advise: Contact us first before sending anything in!
Who pays the shipping costs for a repair?
Outside of warranty, the shipping costs are for the customer. Again: always report damage to us first to avoid unnecessary costs.
Who bears the risk during shipping?
STAUT doors is not responsible for lost or damaged returns.
Our advice:
- follow the return instructions carefully and consult us if in doubt or unclear
- keep your proof of shipment
