Returning products
Didn't find the door you were looking for? No worries!
You have the right to return your non-customized products within fourteen (14) days of receipt, without providing a reason. The door must be returned unused, undamaged, and in its original packaging. This applies to all standard products ordered via stautdeuren.nl.
Is the door not the perfect match for your interior after all? No problem! Return the product, and we will process your refund within 10 business days once it has been received and inspected by us.
Please note: return costs are at your own expense, unless otherwise agreed upon in advance.
Customized products
Customized products purchased via stautdeuren.nl are made to measure according to the specifications you entered. The right of withdrawal therefore does not apply to these products. The sale is therefore final after successful payment.
Are the products not to your liking or not according to the specifications you entered? Please contact us as soon as possible. By customized products, we mean all products for which specific dimensions are provided.
How to return?
Simple.
Follow the return instructions below. Creating an account is not necessary.
Feedback? Let us know!
We are continuously improving our service, and your experience is incredibly valuable.
Do you have any tips or comments? Share them with us. We are happy to listen!
Useful tips for a smooth return process
- Filling out a return form is mandatory. Without a completed return form, we cannot process a refund or exchange.
- Returns are at your own risk. Ensure sturdy, protective packaging.
- Follow the instructions carefully. Only returns that comply with our guidelines are eligible for a refund.
Your question, our concern!
Didn't find what you were looking for?
Feel free to contact us. We are happy to help you further!
